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  1. How to complain?

    NOTICE ON FILING WRITTEN CONSUMER COMPLAINTS

    Pursuant to Article 10, paragraph 3 of the Consumer Protection Act (Zakon o zaštitipotrošača) (Official Gazette no. 41/14), we inform the users that they can file a complaint against the quality of our services in writing, at our business premises, and that the receipt of the said complaint will be immediately confirmed in writing. Complaints can be submitted by post to:

    A priori d.o.o.
    Domobranska 31, 21460 Stari Grad


    or via email at: info@luxuryhvar.com

    or via fax at: + 385 (0) 21 765 160

    We will respond to the written consumer complaint in writing no later than 15 days after the complaint is received.